7X24 Middleware and Database Customer Case Study - Stokes
7X24 Middleware and Database Customer Case Study - Stokes
Sidebysidetext
RENAPS
Laval, Canada
www.renaps.com
Industry
IT Software and Services
Services
0racle Database & Middleware
Remote DBA Services
Credits
Patrick Hamou, RENAPS
Patrick Béland, STOKES STORES
Stokes Stores®
www.stokesstores.com
130 locations across Canada
Industry
Retail
Oracle Products & Services
Oracle Database 11g
Oracle Fusion Middleware 11r2
Oracle WebLogic Server 10.3.6
Executive Summary
This customer case study fully demonstrates RENAPS’ practical experience in solving complex customer database and middleware issues and delivering cost effective database and middleware management solutions to our clients thoroughly and seamlessly. RENAPS Remote DBA services are designated to provide comprehensive managed services solution for simple or very complex database environments. The service delivers 24x7 highly skilled and certified consultants that guarantee database availability, reliability, scalability and performance - while exceeding established service level agreements (SLAs).
Stokes Business Needs And RENAPS Value Added
As the volume of business data continues to grow exponentially and the complexity of Stokes’ database and IT infrastructure expand, the risk of business disruption becomes greater unless we can rely on an experienced database management team with strong Oracle expertise such as Renaps.
For over two years, RENAPS has been Stokes’ partner in remote DBA solution. RENAPS truly understood our business needs by allowing the company to achieve greater database performance, higher availability, simplified management and scalability. RENAPS Database Administation (DBA) experts are professionals in remote support and have the experience and skills needed to ensure that the database and middle- ware environments such as the E-Business Suite and Retail suites of Oracle and have a high level of performance, availability and security. The database infrastructure administration is a component of your operations which can be easily outsourced and that is perfectly suited to be managed remotely.
Results
- RENAPS exceeded the established Service Level Agreements (SLAs).
- RENAPS brought technical experience that accelerates the quality of database administration, management and optimization services Stokes required;
- Improved database performance - business processes run up way faster;
- Substantial savings (ROI);
- Improved manageability and efficiency;
- Backup and recovery planning;
- Security administration and maintenance;
- Proactive monitoring and daily administration avoided several production issues while maximizing environment availability;
About STOKES
Founded in 1935, the Stokes Retail Group has over 130 locations across the country and is Canada\'s only national chain of kitchenware, tableware and giftware stores. They search the world to bring you fashionable, practical and quality merchandise at great prices. Located coast to coast in all 10 provinces and major cities, Stokes offers professional customer service in a stimulating shopping environment.
About RENAPS
Founded in 2001, RENAPS is an Oracle Platinum Partner and an ISO-9001 Certified organisation. RENAPS is a world-class ‘one stop shop’ IT & Technology solution provider. We offer a comprehensive portfolio ranging from professional consulting, managed infrastructure services, application management to training in a broad range of industries across Canada, United States and abroad.
Quote
RENAPS has been a reliable partner, bright, hardworking and focused. RENAPS consultants have provided cost effective knowledgeable technical advice and support in the planning, troubleshooting, monitoring, evaluation and installation for an efficient database and middleware administration. We have and continue to enjoy a relationship with RENAPS team and solutions that have been professional and productive at the same time as friendly and enjoyable. We highly recommend their services and you will be most satisfied with RENAPS Remote DBA Services.
Patrick Béland - IT Director, Stokes Stores, Montreal. Quebec