IT Managed Services

Managed Services HUB PAGE

Proven Tools & Methodology

I.T Managed Services /
On Demand

An approach to managed services that extends beyond technology and cost reduction. We focus on delivering strategic business outcomes by helping clients fully maximize the value of their technology stack.

Proven Tools & Methodology

Oracle, Microsoft & Open Source IT Managed Services

Infrastructure & Database

Infrastructure & Database

Architecture, licensing consulting, Middleware & database, Servers, OS & virtualization, Storage & network

Custom Application Development

Custom Application Development

End-to-end  Oracle application management services : Developement, Systems integration & Maintenance

Cloud Services

Cloud Services

Leverage the agility, flexibility & speed of the cloud with RENAPS' expert guidance, implementation support & managed services.

ERP Lifecycle Management

ERP Lifecycle Management

ERP Lifecycle management for Oracle E-business Suite, Oracle Hyperion & Netsuite

Oracle License Compliance

Oracle License Compliance

A powerful software & service package for software asset management, license compliance & audit defence

Two models, One high standard of quality

Managed Services

  • Total ownership of tasks
  • Access to entire RENAPS team
  • Turnkey Engagement

On Demand

  • An extension of your IT team
  • Fee based on usage
  • Ability to scale up or down based on needs
  • Access to entire RENAPS team
  • Flexibility between On-Demand or Mandatory tasks
Technology & manpower
Technology & manpower

Technology & manpower

  • State of the art Monitoring Platform and customer Dashboards
  • On-Site support & 1 hour response time available
  • Secure VPN assistance via Fast Fiber 1GB/s Optic Internet Access
  • Certified functional development experts & DBAs
  • Infrastructures services
  • Lab technical environment
  • Training & tutoring

Service Plans

Features

Base

Elite

Premier

Service coverage

Base Business Hours

Elite Business Hours

Premier 24/7

Response time

Base D+1

Elite 2h

Premier 1h

Resolution starts in less than

Base 48h

Elite 4h

Premier 2h

Application development and maintenance services

Base

Elite

Premier

Infrastructure services

Base

Elite

Premier

Licensing advisory support

Base

Elite

Premier

Service Desk Ticketing and Issue Tracking

Base

Elite

Premier

Bi-Monthly Report on support activities

Base

Elite

Premier

Emergency support in 1h

Base

Elite

Premier

Automated Environment Monitoring Tool

Base

Elite

Premier

Included Monitoring Probes/Target

Base 2

Elite 4

Premier 10

Included Analysis Day

Base

Elite

Premier

Oracle Licencing Monitoring Solution (ROCS)

Base

Elite

Premier

24/7 Support

Base

Elite

Premier

The Center of Excellence

The Center of Excellence is a team of experts with significant industry experience who work tirelessy to oversee all of our managed services. Leveraging our proprietary suite of tools and products, we put people and technology at the service of your business

   

       

"The Center Of Excellence is the heartbeat of our business. A motivated, experienced team working around the clock

in support of your objectives."

- Ludovic Dessemon, CTO RENAPS                                                                                                                        

Why RENAPS ?

With more than 20 years of experience, RENAPS has positioned itself as a trusted partner of many high profile brands. Our unparalleled knowledge and experience make us the ideal partner. RENAPS services clients across the globe.

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