Oracle® Managed Services

Oracle® Managed Services

Oracle® Managed Services

Via our Managed Services offering, customers have immediate access to our entire team of dedicated Oracle® experts.

Through our years of experience in bringing together and optimizing systems and applications, RENAPS has developed Specialized Support Services, providing effective implementation of applications to support your business processes and achieve business results.

Targets supported

Oracle® Managed Services Customers

SLAS Percentage Achieved

Our offering portfolio includes

  • State of the art Monitoring Platform and customer Dashboards
  • On-Site support available
  • Available One (1) hour response time around the clock
  • Secure VPN assistance via Fast Fiber 1GB/s Optic Internet Access
  • Benefit from our team of Certified Functional and Development Experts
  • Benefit from our team of over Certified DBA’s to handle any specialized needs (ranging from OS, Database, Middleware, Functional and Development teams)
  • Infrastructures services
  • Oracle® Technical Architecture and Oracle® Licensing Advisory Services
  • Lab technical environment
  • Oracle® Training
  • DBA training and tutoring

Database, Middleware & Infrastructure / Cloud Support

Our 7/24 Oracle®, Microsoft® and Open Source managed services database expertise helps customers optimize their availability and performance, provide automated monitoring, maintenance, data replication, identity and security management and much more (range of over 200+ specific specialties). Our experts also covers Oracle® Middleware and Weblogic as well as Infrastructure expertise such as Oracle® Database Appliance, Virtualization, Exadata and Exalogic, as well as Fujitsu hardware and OS.

Application Development and Maintenance Services

Our practice provide our customer efficient and responsive services which provides quick and quality results to our customers. Services includes: Functional and development Service Desk Oracle® Forms & Reports/OBIEE/BI Publisher/Apex/PL-SQL/Oracle Jet/ADF/and several other development platforms.

Oracle® E-Business Suite Managed Services

Our Oracle® E-Business Suite Managed Services lets you choose the deployment model that’s best for your business and your budget. RENAPS can manage your applications remotely or onsite. You can also choose a hybrid model for different elements of your IT environment. All, with the scalability you need to meet changing business requirements.

RENAPS Oracle® Compliance Solution (ROCS)

Oracle® software can easily be installed without IT oversight or approval creating the risk of unintentionally using more installations than were purchased. This inevitably results in time consuming audits and unexpected bills. RENAPS Oracle® Compliance Solution (ROCS) is a powerful combination of Software + Service package of Oracle® licensing expertise.

Monitoring Tools

Do you want to more proactively ensure IT service reliability while boosting infrastructure and operational agility?

Executive Dashboard

Our included CA Unified Infrastructure Management (CA UIM) provides a single, analytics-driven solution that can monitor every aspect of your infrastructure—whether on-premises, public cloud or private cloud. The solution gives you a thorough understanding of where issues are or may arise, resulting in a faster mean time to repair and better end-user experience.

Capture all of your Oracle® contracts in a single place

By capturing all of your Oracle® contracts in a single place, ROCS can help you with support renewals, migrating legacy metrics, decommissioning unused licenses and other money-saving approaches.

Service Plans

Features

Base

Elite

Premier

Service coverage

Base: Business Hours

Elite: Business Hours

Premier: 24/7

Response time

Base: D+1

Elite: 2h

Premier: 1h

Resolution starts in less than

Base: 48h

Elite: 4h

Premier: 2h

Application development and maintenance services

Base

Elite

Premier

Infrastructure services

Base

Elite

Premier

Licensing advisory support

Base

Elite

Premier

Service Desk Ticketing and Issue Tracking

Base

Elite

Premier

Bi-Monthly Report on support activities

Base

Elite

Premier

Emergency support in 1h

Base

Elite

Premier

Automated Environment Monitoring Tool

Base

Elite

Premier

Included Monitoring Probes/Target

Base: 2

Elite: 4

Premier: 10

Included Analysis Day

Base

Elite

Premier

Oracle® Licencing Monitoring Solution (ROCS)

Base

Elite

Premier

24/7 Support

Base

Elite

Premier

Monthly fee

$599

$999

$1599