IT Managed Services

ROD HUB

Proven Tools & Methodology

On-Demand IT Services

Leverage our renowned technology experts when the need arises - no commitments or long term contracts.

Proven Tools & Methodology

Our Complete Service Portfolio

Infrastructure & Database

Infrastructure & Database

Architecture, licensing consulting, Middleware & database, Servers, OS & virtualization, Storage & network

Custom Application Development

Custom Application Development

End-to-end  Oracle application management services : Developement, Systems integration & Maintenance

Cloud Services

Cloud Services

Leverage the agility, flexibility & speed of the cloud with RENAPS' expert guidance, implementation support & managed services.

ERP Lifecycle Management

ERP Lifecycle Management

ERP Lifecycle management for Oracle E-business Suite & Oracle Hyperion

Oracle License Compliance

Oracle License Compliance

A powerful software & service package for software asset management, license compliance & audit defence

Technology & manpower
Technology & manpower

Technology & manpower

  • State of the art Monitoring Platform and customer Dashboards
  • On-Site support & 1 hour response time available
  • Secure VPN assistance via Fast Fiber 1GB/s Optic Internet Access
  • Certified functional development experts & DBAs
  • Infrastructures services
  • Lab technical environment
  • Training & tutoring

IT On-Demand Service Plans

Features

Base

Elite

Premier

Service coverage

Base Business Hours

Elite Business Hours

Premier 24/7

Response time

Base D+1

Elite 2h

Premier 1h

Resolution starts in less than

Base 48h

Elite 4h

Premier 2h

Application development and maintenance services

Base

Elite

Premier

Infrastructure services

Base

Elite

Premier

Licensing advisory support

Base

Elite

Premier

Service Desk Ticketing and Issue Tracking

Base

Elite

Premier

Bi-Monthly Report on support activities

Base

Elite

Premier

Emergency support in 1h

Base Support d'urgence en 1h

Elite

Premier

Automated Environment Monitoring Tool

Base

Elite

Premier

Included Monitoring Probes/Target

Base 2

Elite 4

Premier 10

Included Analysis Day

Base

Elite

Premier

Oracle Licencing Monitoring Solution (ROCS)

Base

Elite

Premier

24/7 Support

Base

Elite

Premier

The RENAPS Center Of Excellence

RENAPS on-demand is comprised of a team of experts with significant industry experience who work tirelessy to oversee all of our IT services. Leveraging our proprietary suite of tools and products, we put people and technology at the service of your business

   

       

"The Center Of Excellence is the heartbeat of our business. A motivated, experienced team working around the clock

in support of your objectives."

- Patrick Hamou, CEO RENAPS                                                                                                                        

Why RENAPS ?

With more than 20 years of experience, RENAPS has positioned itself as a trusted partner of many high profile brands. Our unparalleled knowledge and experience make us the ideal partner. RENAPS services clients across the globe.

Why RENAPS ?Why RENAPS ?Why RENAPS ?Why RENAPS ?Why RENAPS ?Why RENAPS ?Why RENAPS ?Why RENAPS ?Why RENAPS ?Why RENAPS ?Why RENAPS ?Why RENAPS ?