ServiceNow Business Process Consultant

ServiceNow Business Process Consultant

Date: Jun 06, 2024
Location : Montréal (QC)

Join us as a Business Process Consultant to add value to each of the ServiceNow product integrations for our clients.

The ideal candidate has the following skills and abilities:
• Proficiency in process analysis and workflow design in a user context.
• Experience as a business analyst or business process consultant (5+ years) in a software package environment (ServiceNow, Salesforce, SAP, Workday or other).
• Good understanding of user needs.
• Experience in writing user stories and documenting development efforts.
• Excellent oral and written communication skills (fluent French / English minimally functional).
• A culture of learning, as updating knowledge and obtaining ServiceNow certifications is essential.
• Leadership, able to guide clients and contribute to multiple projects at once.
•Analytical and detail oriented.
• Client satisfaction and problem-solving orientation.
• Interested in business development and collaboration with presales.
• Knowledge of Agile/Scrum practice (asset).

Education and certifications:
o University degree in Information Technology or equivalent.
o Any ServiceNow certification (CSA, CIS) will be considered an asset. As a ServiceNow Business Process

Consultant, the role and responsibilities include:
• Participate in the design, deployment and integration of ServiceNow products for our clients.
• Contribute to project planning and delivery methodology definition.
• Design and lead client demonstrations and workshops.
• Recommend solutions for implementation or integration projects between ServiceNow and other existing systems.
• Collaborate with ServiceNow and extended project teams to meet client business objectives.
• Gather and analyze client business needs.
• Define business processes and process improvement areas.
• Create high quality written deliverables.
• Assist in backlog prioritization and test plan definition.
• Participate in application review, testing and quality control activities.
• Design and conduct training and knowledge transfer sessions.
• Ensure the quality and adequacy of the proposed solutions with the clients' business needs

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