IT Help Desk Specialist

IT Help Desk Specialist

Date: Mar 12, 2021
Location : Montréal (QC)


We offer variety, learning, and autonomy:

Take your technical skill set to the next level by joining our top-notch Oracle Managed Service Provider (MSP) and IT consulting company. With daily exposure to a wide variety of technologies and our work from anywhere culture, you will gain accelerated professional experience while enjoying a high degree of autonomy.

The Position:

We’re looking for a technical support wizard with a thirst for knowledge to fill our immediate opening for IT Help Desk Specialist aka:

Technical Support Technician, Monitoring Specialist, Help Desk Analyst

  • Our ideal teammate is a results-oriented technical problem solver, who’s trustworthy, hardworking, and committed to personal and professional development.

Responsibilities / What You’ll Be Doing:

  • Your primary role will focus on the monitoring support of Oracle and Microsoft technology solutions.
  • Common tasks include; install and maintain Zabbix monitoring platform, fine tune metrics
  • Generate trend reports to level 2 and level 3 team members as well as to customers
  • Coached by our Senior team members, participate in Oracle and Microsoft™ related technical activities throughout the year
  • During each work day, you will respond to emails, calls, and alerts, revise your schedule, update support tickets, enter billable time, and track documentation through our IT management systems, across all of our clients.
  • As an essential member of our friendly and knowledgeable team, you'll be working directly with our business clients, remotely.

Requirements / Survival Skills:

  • Consistent attention to detail
  • Deep curiosity and drive for learning; how and why things work
  • High degree of self-organization and adaptability
  • Clear verbal, written, and interpersonal communication skills in French and English

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Autonomous/Independent -- enjoys working with little direction
  • High stress tolerance -- thrives in a high-pressure environment

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Outcome-oriented -- results-focused with strong performance culture
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

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Our advisory for this position

Charlotte Teulet

HR Advisor and Talent Finder

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