User Experience Specialist
Under the infrastructure and operation manager, the User Experience specialist is a professional who leads the effort to create a work environment that boosts workforce digital dexterity through an engaging and intuitive work environment. The goal is to improve the employee experience so that we can profit from digital business models and enhanced workforce effectiveness to achieve its business goals.
- The primary goal of the digital workplace is to maximize the effectiveness of individual employees, teams and the organization by designing workplace services for engagement, building them for scale and running them for continuous change.
- Becomes a visible IT champion on digital workplace concepts, to enhance the overall reputation and attract top talent.
- Organize, lead and plan digital workplace initiatives in specific business areas (such as operation, business development ,human resources, operations) which will share best practices and review program progress.
- Collaboration tools (Skype, Teams, etc.)
- Cloud office (O365, OneDrive)
- Mobile devices and BYOD (iOs, Android)
- Define and publish best practices around those themes:
- Collaboration between project members in different locations
- How to maximise the use of virtual desktops and virtual applications
- Develop an publish Vlog
- Internal videos for employee (Office365, M-Files, BI)
- IT services
- Mobile services (email, applications, security)
- Help define the end user computing profile (HW and SW)
- Developing a digital workplace service portfolio
- Defining and applying user-experience principles to IT initiatives
- Leading the change management discipline in strategic IT projects
- Seeks out new technology trends that should be brought into the workplace. Works closely with colleagues in infrastructure and operations (I&O) and procurement. Establishes a methodology for consistent implementation services such as procurement, provisioning, deployment, training and promotion.
- Such as Cloud Office, virtual assistant and artificial intelligence
- Using relevant metrics to track and optimize digital workplace services and operations
The User Experience specialist is expected to influence the organization wide reinvention of the workplace in such a way that employee engagement, agility and digital dexterity increases. This influence will also extend to the reinvention of workspace — the physical and technical “fabric” that forms the spaces in which employees work and collaborate. The person in this position is expected to contribute analysis and guidance to decisions about selecting, combining, exploiting and using relevant employee-facing technologies.
- How to : Using OneDrive for Business
- How to: Skype with External user
- Best practices: Conference rooms audio/video configuration
- Best practices: VDI
- How to: Wifi for worker/customer
- Best practices: Office 365 (Web apps, rich apps_)
- Feedback for IT services
- How to: Purchase / license of new software
- How to: Purchase / new hardware/Cloud services
- How to: Collaborate/share document with external users (M-Files, Onedrive)
- Governance: End user computing kit per worker profile
- Best practices: How to properly submit ticket in the help desk
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